Jatin Kalra is a Vice President and P&L Leader with more than 27 years of experience in the retail industry, known for building brands through customer-centric experiences rather than transactional selling. He believes retail success lies in creating emotional connections, meaningful engagement, and lasting impressions that extend beyond the point of purchase.

As a senior business leader, Jatin combines people-first leadership with strong financial and operational discipline. His approach focuses on empowering teams, fostering creativity and collaboration, and aligning innovation with execution. By blending data-driven insight with genuine human engagement, he consistently drives sustainable growth while strengthening customer loyalty in highly competitive markets.

Jatin’s leadership philosophy is rooted in trust, transparency, and long-term value creation. He has successfully transformed underperforming businesses into profitable enterprises without losing core teams, proving that strong results and strong cultures can grow together. With a clear focus on customer experience, disciplined execution, and continuous learning, he continues to shape retail organisations built for relevance, resilience, and long-term impact.